BROADBAND DOWN..... ANYONE ELSE IN SOUTH GLOS AREA LOST THERE CONNECTION ?

[XRaySpeX]

BB issues are rarely localised but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

[Mustrum · Accepted solution]

@Simon268   If you are still having problems you could follow the steps in the Help Pages:

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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Saturday and Sunday, 8am to 8pm

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Calls are free from an EE number. Charges may apply if you call from another network.

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