Awful broadband

[KMDABOSS]

It’s literally been only 6 hours since broadband got fitted and it’s already down? What awful service is this? And the app is down too I can’t message to find out what’s wrong, not a good first impression is it EE? 

[WillKirk]

“…the issue isn’t with the signal, the issue is with the wiring…”

WiFi doesn’t have wires. That’s why it is Wireless.

[KMDABOSS]

That’s literally what I said before, hence why they’re sending an open reach engineer to fix the issue… are you slow by any chance or are you here to troll people? If so then jog on and find someone else to annoy. 

[WillKirk]

“…are you slow by any chance…”

Rude

I was just questioning because Wireless (WiFi - Wireless Fidelity) funnily enough doesn’t have wires. WiFi comes from your Smart Hub router as a radio signal.

If you keep telling everyone your WiFi doesn’t work, then they will take you at your word.

Sounds to me more like you have an issue with your internet connection. Maybe you should contact EE Customer Service and re-present the problem but this time use the correct terminology because having issues with WiFi is a real thing, and a completely different thing that what you appear to be describing.

Good luck.

[JimM11]

@KMDABOSS Do you still have the RED light on the PON signal off your ONT modem and orange on the Router itself?

[Chris_B]

@KMDABOSS  There’s a big difference between WiFi and a router.    Your issue from reading what been put is the router or possibly the cable.   WiFi is a signal given off from the router that your devices connect to.      You don’t purchase or install WiFi you purchase a broadband connection and you get a router for that connection.      

And that’s what @WillKirk  is pointing out .  So don’t criticise someone who is actually explaining the difference  and pointing that out.    Open reach doesn’t deal with WiFi problems.   

[KMDABOSS]

You must be joking right? I’ve clearly stated in my very first comment that the open reach engineer didn’t set up the wifi properly hence why it doesn’t work, no I don’t know what language I need to speak for you to understand? And the issue is actually in the wifi signals itself because I have full fibre 500 essential deal, promised speeds were 425 and I was getting less than 200 for the 5 or so hours the wifi was working for, both EE network and open reach services are awful. 

[KMDABOSS]

The modem red light is still on and the orange light is still flashing on the router unfortunately. 

[KMDABOSS]

WiFi doesn’t come flying out of nowhere does it? You set up a router, modem etc first then the wifi connection is established, and as I mentioned for the 3rd time now there been a issue in the set up process and open reach are taking forever to give a appointment, and when they do they cancel it, also the wifi signal strange WAS weak because I have full fibre 500 package and my speeds were below 200 when it was working for a few hours. So that makes the WIFI signal weak or am i missing something? 

[JimM11]

@KMDABOSS Got it, reason you are now waiting on OR to have a look see, did EE CS make any comment about it or did the Help test produce anything from EE response wise, or did they just throw arms up in the air, wait till OR come have a look see type situation?

[KMDABOSS]

They didn’t bother to even ask what’s wrong with the router, the first thing they did was tell me they’ll send out a engineer, one thing that doesn’t make sense is that the engineer fixed it on the 13th of January and it was working for a few hours, then it suddenly started flashing orange, if the fault was with open reach’s set up then it wouldn’t have worked for those few hours? Unless a wire has been displaced from the outside because of the wind. But I’ll never know until EE or open reach’s actually come to fix the wifi.