Awful Hybrid Connect

[Swordfishradio]

Soooo, currently wasted around 3 hours both on the phone and via the pointless app chat trying to get Hybid Connect up and running.

First device doesn't work (Flashing RED on 4G).

Promised a new one, not been sent. Yet another complaint raised, why I don't know as they shut them with no reason anyway.

I've seen others on here go through at least 3 if these devices before they got one working.

This push across to EE has been quite frankly awful. Hours and hours spent trying to get a service.

If you are currently BT, do yourself a favour, either stay where you are or consider a different provider.

Here's to another few hours battling away for a reasonable service.

[Billyboy111]

Thanks mate, you have restored my faith in humanity lol..

will keep you updated in getting there case .

cheers

steve

[Esfmango]

I have just been moved across to EE and my all the kit has been swapped apart from the Hybrid connect. I have used the BT one alongside the EE kit and it seems to work fine. Having asked about this on another thread, it was suggested that I look around at other discussion about the Hybrid connect.  

I don't think I'll be pushing EE for a swap unless there is some new fangled technology/speed or resilience the EE one provides. Looks like a right mess if I head that way.

Whilst reading the threads I thought that one solution to the flashing red 4G problem, might be to swap the SIM card from the old BT hybrid connect to the EE one. That SIM would be fully registered to the 4G network. I've not had the need to try it because as I say above I'm sticking with the BT Hybrid connect, but if I'm forced to have an EE version I will try that if I run into the red flashing 4G problem.

[VickyTBanham]

Yes I'm only second flashing red device! Will just put it in the cupboard. Tech help (who didn't seem to understand which lights I meant) said she never unpacked hers!

[Icarus_David]

I had a similar issue and eventually a knowledgeable bod called me. He asked me to take the sim card out, give it a wipe and put it back in.  
worked immediately after that.

[MikeMargetts]

I have just had an EE Hybrid Connect device sent by BT.  Couldn’t use the App for setup as it wouldn’t recognise my Account number - maybe because BT not EE ! Just did it manually as per minimal instructions provided.

Like you it refused to connect to 4G with solid red bars. My Hub had connected but said “no SIM” - so I looked underneath and the SIM tray was a tiny bit proud - pushed it in a fraction and voila! Obviously not fully inserted before sending it out! 
May not be the answer to your particular problem but hopefully will help someone.