Aqua Flashing Light EE SH resolved + Draytek 167 to Linksys Velop installed

[MetalMickey74]

Part 1:

My EE Smart Hub was down, I was connected to the WIFI but had no BB and the light in the SH is flashing Turquoise.

This query was part of another thread which possibly deserves a thread of its own if @XRaySpeX or @Mustrum can please merge as discussed, as EE have solved the issue:

Solved: In short, faulty EE SH (after 18 months) and replaced with a new one.

The EE customer service did line checks and also viewed setup via remote camera via my phone. 

Setup was ok and it appeared BB was getting to point, but not to the modem.

I did change DSL filters and the cable, but with no change.

EE sent out an engineer. The fault was with the Smart Hub, which developed a fault.

Installed new smart hub with my user/pass and it worked straight away.

Advice if this happens again, followed the protocol for line tests etc as per the discussions below, then call EE customer service as its either a line issue or faulty hardware.

[MetalMickey74]

@XRaySpeX @Mustrum sorry typo, i did use 101, and i will start up a new thread and cut n paste some of the convo so far.

However, i have not checked the username and password on the EE hub and will check the reset didn't delete these.

I did post on here 18 months ago when i joined EE, as i was with BT and when the line switched i was able to continue using the BT Hub even though it had transferred to EE.

I did later switch to the EE hub, and NAT issues aside. It has been fairly consistent with the Velop, although every evening i did get a dropout on the nodes.

Thanks for your assistance guys and if you don't mind i'll @ you in the new thread once i try a few things tonight.

[MetalMickey74]

@Mustrum 

PS The Linksys can operate in PPOE mode....

So does that mean all i should do with the Draytek Modem is connect the Line to the DSL, and then the LAN to the Linksys?

Then follow their guide (which sets up a new mesh network) and enter the EE username and password and settings etc there?

https://www.linksys.com/us/support-article?articleNum=316685 

[XRaySpeX]

@MetalMickey74 : If you just start a new thread, I'll move your previous posts over to save you having to copy & paste.

[Mustrum]

@MetalMickey74  yes, it would make sense to set up as per the Linksys guide.

[MetalMickey74]

Part 2: 

Draytek Vigor 167 to Linksys Velop installed. This may help for others trying to do similar:

I have since replaced the EE SH with a Draytek Vigor 167 (after finally getting hold of one due to chip shortages)  to connect to the existing Linksys Velop Mesh network.

I did this as i read that as the EE SH can't switch to a Modem Only mode, then changing for a Modem that could would resolve an issues with double NAT and other conflicts of having 2 routers trying to the same thing?

Install was very simple, even though i cant access the web interface for the Drayek for some reason i and trying to resolve....

But all i did was plug in the Draytek, the DSL light confirmed connection was good to go, then connected the Draytek to the Linksys Velop via a lan cable....

Then on the Velop app, i followed the PPPoE instructions from the Linksys webpage and entered my @FS username and password as advised on this forum.

I also entered the VLAN 101 on the setup, but took it out as it was not required as apparently the Draytek is already set up for this and should work straight away for most UK isp's...... which it did for me!

All working ok now, whether this has or will improve my overall setup i don't know, only been 24 hours so time will tell.

Still getting NAT Type 2 on my PS5, not sure if that's an issue or not?

My current setup is as follows, again there could be issues with what i have done but i am far from a pro networking specialist, just a DIY'er!

Hardwired network:

• EE ISP > 
• Draytek Vigor 167 Modem > 
• Linksys Velop Mesh Parent Node > (wifi to 4 child nodes)
• 8 port unmanaged switch >
• TP Link Gigabit Powerline >
• 3 x TP Link Powerline (for stable connection to 3 x Sky Q mini's - Sky Q + Mini Wifi disabled)

Bound to be some issues somewhere, but Sky Q minis are very stable (Sky Mesh Network was poor/failed) and Wifi around the house seems to be great in spite of some thick walls in the house!

Refs:

EE Modem settings:

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/what-are-my-home-broadband-inte...

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-do-i-use-my-own-router-for-...

Velop PPPoE settings: 

[Christopher_G]

Thanks for sharing this, @MetalMickey74. I'm sure it will be super helpful to anyone else in the same situation.

Chris

[Mustrum]

@MetalMickey74  Well done for getting it sorted, and thank you for letting us know and for the details and links to the settings.

Merging threads is always a challenge, hoping people can follow this one!