poor signal strength

[susielooe]

i am not very technical but i do know when i had another provider i never had the problem of signal strength,if i face time on my mobile and walk out of the living room where the hub is i lose the signal,i live in a tiny 2 bedroom bungalow i noticed in the bedroom i lose the signal for Netflix etc also.Any ideas welcome but please keep it basic as i don't understand all the jargon lol 

Thankyou in advance

Susan

[Chris_B]

@susielooe   I take the hub is your router ?     Have you tried repositioning your router to a different location ?   The drop out is being caused by your home blocking the Wi-Fi signal from the router to your device.  

[susielooe]

Hi lol yes router I'm terrible with the correct words for these now 😅 

Worth a try thankyou

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try both a wired & a wireless speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.