Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App dose not recognise my landline number

Annyay
Contributor
Contributor

‎12-09-2024 03:24 AM

Tried to add my tv & broadband account to the EEApp so I can access info on my account but says my landline number is not recognised. Don’t know my account number because we’ve gone paperless. Any ideas of a way forward?
Ann

0 Helpful
2 REPLIES 2
JimM11
Brilliant Contributor
Brilliant Contributor

‎12-09-2024 07:11 AM

@Annyay If you do not know the required information, then call EE CS and have them assist you in what you are doing.

XRaySpeX
EE Community Star
EE Community Star

‎12-09-2024 11:09 AM

Your BB A/c No. should be in your Welcome email. If you haven't kept that, you'll need to call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP