App dose not recognise my landline number

Annyay
Contributor
Contributor

‎12-09-2024 03:24 AM

Tried to add my tv & broadband account to the EEApp so I can access info on my account but says my landline number is not recognised. Don’t know my account number because we’ve gone paperless. Any ideas of a way forward?
Ann

0 Helpful
2 REPLIES 2
JimM11
Brilliant Contributor
Brilliant Contributor

‎12-09-2024 07:11 AM

@Annyay If you do not know the required information, then call EE CS and have them assist you in what you are doing.

XRaySpeX
EE Community Star
EE Community Star

‎12-09-2024 11:09 AM

Your BB A/c No. should be in your Welcome email. If you haven't kept that, you'll need to call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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