Amended my bill

[Sheila66]

I am leaving EE because I have never paid the amount agreed in the 6 months of being with this company. I posted my old Hub back to them 2 days after I received my new upgraded Hub & have the receipt to prove this yet my bill this month after many emails, messages & calls, the £170 charge is still on my June bill so can not pay you for you to then charge me or cut me off for none payment. I am sick of having to constantly call you & never getting the correct outcome so I'm changing company's. I couldn't get on my app or pay my bill for the first few months as the account number you gave me, didn't work and was saying incorrect details. I still have not hurd anything about this from EE to amend.. my account number, amend my bill so I can pay this months bill, or, gave me the £145 voucher promised when I first signed up with your company & also the £450 charge for a sim card i did not activate or put in a phone, you just.. keep putting extra payments on my bill with no help to actually sort any of this mess out in the months I've been with you. Absolutely flabbergasted with the **bleep** service & help from this company. 

[XRaySpeX · Accepted solution]

@Sheila66 : Call CS to query your bills & these charges.

You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[JimM11]

@Sheila66 Have you also given EE CS the postal receipt tracking number so they can look at there end to were it is at with all the calls or e-mails that you have had with them, £170 seems a lot for a replacement hub returned value.  

If you are in any kind of voucher scheme that may be more to do with the company that you signed up with to start it all off, you need to chase that different although EE does have rules around it all, and although you have had many payment issues along your path that will not be helping it at all! If you are now Broadband Restricted then full payment will be required, and if you do move then expect EE to bill you the full remaining 18 Months and come after you for that payment also!

As @XRaySpeX has pointed out and linked Complaints is the way to go without any doubt!

Below the expected returns and charges that EE apply equipment wise etc.

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