Amazon Fire Tv new wifi cannot connect to EE

[Karen207]

I have EE wifi.

I have not been able to log my Amazon Toshiba Fire TV to EE wifi as there is EE cookies message which does not show fully. It says click ok if you accept cookies. Nothing happens. This is preventing me from logging into EE wifi for the first time on this tv. It says scroll down etc to click ok on the cookies box, but nothing happens when I click ok. My phone is on EE wifi and that is fine. The Amazon fire tv is registered on my Amazon account. It is just the cookies box with white background that will not move, so preventing me from logging in. It also says connect to EE wifi but not connected to the internet. Yet I can connect to the internet on my phone. 

 

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[Garethrprice]

Ah, things are becoming a little clearer now (I think!). So you have changed your mobile provider to EE then, having used a different provider before? Or if not what “Wi Fi “ signal were you connecting to? The EE Mobile Router would seem to be the answer for your requirements. If you go down that path, once it is up and running, all you would need to do then would be to go into Settings on your Fire TV, then NETWORK, you will see which Wi Fi connections are available and you connect to the EE Mobile Router one. Details of what it is called, and what password you will need to enter, will be supplied with the router. The ‘cookie login ’ should not be a problem this way.  The community will always be here to help if needed 😊

[XRaySpeX]

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@Garethrprice wrote:

The ‘cookie login ’ should not be a problem this way. 😊

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You can't promise that! The OP is getting it now on her Fire TV screen (but not on her mobile) connected over WiFi to EE WiFi. What's to say it won't appear on her screen when connected over WiFi to a mobile router?

This thread hasn't really been solved by suggesting a mobile router as the WTG. It may only be a question of screen aspect or size.

[Garethrprice]

If the cookie login request is a EE one,  it will be, I presume, because she is trying to connect through the hotspot on the phone. With a Wi Fi signal from a mobile router it will be no different to connecting to the Wi Fi from a fixed/landline connection. If it is a Fire TV login problem then everyone who has purchased that set would be having the same problem surely. As @Karen207 has said, she has been using the tv for a while now, streaming from Prime Video etc, and has only just encountered this problem (presumably because she has changed her mobile provider to EE)

[Mustrum]

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@Karen207 wrote:

Yes. Cookie box issue has not been solved.

My mistake to mark as solved. 

Either I or @XRaySpeX  can untick the solved button for you if you want..

Also beware of the 14 day return claim, that will only apply via mail order with EE, not if you go to a shop.

The community will indeed help if it can, but  should's and could's need to be treated warily.

The link I mentioned earlier was more for a Firestick, not the TV. I am sure there will be an equivalent but may take a bit of finding - if you have not thrown the TV out the window yet !! 

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[XRaySpeX]

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@Garethrprice wrote:

I presume, because she is trying to connect through the hotspot on the phone. 

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Is she? Didn't she say she was using EE WiFi for which she had bought a voucher? You don't buy vouchers for hotspotting your phone.

Even if she was using her EE phone as a hotspot she'll still be using the EE network from an EE mobile router.

[Mustrum]

@Garethrprice    from a post on page 1.

I called EE and they said this issue does not arise on EE home broadband,
only on EE hotspotting.

[XRaySpeX]

@Mustrum : Pinch of salt!

[Garethrprice]

@Mustrum  yes, I should have mentioned the mail order vs shop situation-thank you for pointing that out.

@XRaySpeX  But if she gets the  mobile router, that connects and verifies to the mobile signal (they come pre-loaded with the account details?) and all the tv will then be doing is connecting to (what it sees as) the equivalent of a home broadband Wi Fi network. It is not connecting directly to the mobile signal. @Karen207 has already stated that she has gone into the AV settings on the tv and cannot solve it that way

[XRaySpeX]

@Garethrprice : EE WiFi is probably connecting to some EE/BT user's home broadband router.

I get the impression that you don't know what EE WiFi is, as opposed to EE mobile network.

[Garethrprice]

@Garethrprice  said “ (they come preloaded with the account details?). I’ve just spoken to my brother. When you first switch on the mobile router it registers on the network as a ‘device’. EE send out separately a sim, to be put in the router. This sim will have the account details pre-loaded  (different account from the phone one).