Amazon Fire Tv new wifi cannot connect to EE

[Karen207]

I have EE wifi.

I have not been able to log my Amazon Toshiba Fire TV to EE wifi as there is EE cookies message which does not show fully. It says click ok if you accept cookies. Nothing happens. This is preventing me from logging into EE wifi for the first time on this tv. It says scroll down etc to click ok on the cookies box, but nothing happens when I click ok. My phone is on EE wifi and that is fine. The Amazon fire tv is registered on my Amazon account. It is just the cookies box with white background that will not move, so preventing me from logging in. It also says connect to EE wifi but not connected to the internet. Yet I can connect to the internet on my phone. 

 

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[XRaySpeX]

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@Karen207 wrote:

if you look closely at the photo of the cookie box photo in my original post, you should just about be able to the EE login box behind the white cookie box. It just came out dark in the photo.

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Yes, now you point it out it must be the  EE WiFi login or voucher presentation page. That must be the culprit!

[Garethrprice]

@XRaySpeX  When the mobile router is first switched on, before the sim is inserted (as instructed to do by EE), it sends out a signal which identifies itself to EE (Registers its presence on the mobile network). When the Sim is inserted it logs in to the customers account. It was the same with the 3 mobile router he had prior to moving to EE. 

EDIT: Okay, maybe my brothers memory is a bit flaky.  It was a couple of years ago! Having found the manual for the router….

EE-5G Manual  Page 10 Set Up

[XRaySpeX]

@Garethrprice : I don't believe that and you are getting that info 3rd hand. It is dumb networkwise until it sees a SIM. 

[Garethrprice]

I edited my post shortly after @XRaySpeX , having found the router manual online

Do you have the same problem sleeping as me lol?

[XRaySpeX]

I saw your edit but you left the incorrect assumption in. I would have expected you while editing to strike it through. Anyway this point has nothing to do with anything. 

[Garethrprice]

For clarity……I was wrong with my information. (From the manual) The sim is inserted first before switching on the mobile router-apologies for misleading 

[Karen207]

Hi

BTW/DSL please see results 

Will address other points later.

Thank you

[Karen207]

Hi

Thank you.

Btw, this is is the Fire TV I have. 

Toshiba 

[Garethrprice]

@Karen207 FTTP would require drilling a hole to allow the fibre cable to come into the flat and a box (the ONT) mounted on an internal wall. Maybe you need to go back to your landlord (or housing association if appropriate) and see if you can negotiate to get permission to allow this. Otherwise it will be down to using a mobile broadband router, or continuing to use your phone as a hotspot (and the costs involved in that. £19 for 5 days access….jeez!).  Don’t forget to download a speed test app to your phone and see what speed you currently get.

[Karen207]

Drilling is out for the forseeable future @Garethrprice 

I am keen to explore the mobile router format from EE which you suggested in an earlier post. With the 14 days cooling off period etc, it will give me time to see if it will work.

I will not even begin to tell you how much mobile data I have used in the past few days, just to watch TV plus the inconveniences around using my phone to do that.

Thank you.