Thanks for your help. I'm on the latter (Digital voice, phone plugs into the back of the router). I agree that all the blurb on the EE website/terms and conditions is very ambiguous and I tend to believe that the 1000 minute fair use policy refers to 0845/0870 numbers but when you are told that, no, this refers to all numbers, it makes you a bit wary of testing this with the penalty being extra charges! The lady at EE said that to surpass the 1000 minute limit would entail me being on the phone all the time which is not the case. Divide by 31 days comes to just over 32 minutes per day which is not a lot. I obviously have my mobile to use but it's the principle that's the issue for me! I also think that a lot of EE staff are BT trained and are perhaps confusing previous rules and practices. It's also strange that you get different answers to the same question every time you ring up! Thanks again for taking the trouble to read my posts and replying. Much appreciated.
