I'm within my 14 day cancellation period and having taken out the Fibre 67 Essentials broadband plus Digital Home Phone I decided to cancel the Digital Home Phone part. EE cancelled the Digital Home Phone but switched my broadband to Essentials Fibre 36! Trying to sort this out with EE is a NIGHTMARE! I'm just getting bounced around from different departments. I raised a complaint on 24th May, yesterday I received an email saying that the complaint had been resolved which it certainly hasn't! I finally managed to speak to a very apologetic man yesterday and get his email address he he's away until the day after my cancellation period ends!
I feel I'm better of cancelling my contract because if the can't rectify this issue that was created by them I don't have much faith in what the next 23 months holds. Surely it's just a simple job to switch my contract back to what I agreed in the first place?
Does anyone have details of how to actually cancel? I was with BT for years and never had a single issue. EE and BT are the same company aren't they?
Thanks
