Adding new broadband account to EE app on my phone

[mdomds]

When I try to add my Broadband account (set up in November) to the EE app on my phone, it says I have already linked one but this is my old BT Broadband account.  CS says there is no way to delete the old account from the app and I must have two completely separate accounts.  However, I haven't even found a way to access the new broadband account, let along both at the same time.  Why does EE invite me to add a Broadband account  to the app and then CS says I can't see two when I access it?   I have spent literally hours trying to solve queries with EE.  Any help from the Community would be very gratefully received.

[XRaySpeX]

@mdomds : You shouldn't have a BT BB plan linked to an EE a/c.

[mdomds]

I'd already moved to an EE BB account when I added the old BT a/c to the mobile.  I didn't realise I had a new BB a/c number.  Why did the app allow me to add the old one to it and now not allow me or CS to delete it or even disconnect it?  That's my quandry.

[XRaySpeX]

Surprised MyEE even accepted a BT a/c no. What a mess MyEE has got into since New EE BB!

[mdomds]

You mean I'm not alone!  I'm encouraged by that.

[XRaySpeX · Accepted solution]

No, you are not alone but I was just referring to MyEE accepting BT a/c nos.

[mdomds]

I sorted it by using one email address for my broaband account and another one for my mobile phone account with the same password.  Not what I wanted but it's workable. Thanks for your interest.