Adding my partner as account manager to EE Broadband

[Salc1]

We are originally BT customers and switched over to EE for our broadband via BT (if that makes sense). Although the account was always in my husband's name I manage it and BT always put me as a named person on the account. Since switching to EE they have just put it in my husband's name which means I cannot manage it without my husband being present (even though it is my mobile number attached to the account and bank account). My husband asked if I could be changed to the account holder, they said no as it is a 2 year contract but I can be added as an account manager which we would need to do ourselves on the EE website. When we login I cannot find anywhere how to do that. Can anyone help, please?

[XRaySpeX]

@Annastasia : Nowt of this sort can be done by app. You have to speak to CS.

[Annastasia]

Yes - also feel it is a step back from BT and wonder what position it leaves a household in if the account holder dies?

[George321]

You find someone of the correct sex to be the account holder, we had to do this when my father died for another utility, it was the only way to manage the account which we were keeping open. It’s a step backwards, reminds me of the time when wives were just part of the husbands tax, I told the operator that, she’d never heard of that. And it wasn’t that long ago.

[XRaySpeX]

@Annastasia : EE has a process for just that, Change My Account in The Case of a Life Event , whereby you can either take over the a/c or close it completely.

[StellaO]

I am having exactly the same issue.    I was told to wait til  the transfer to EE was complete and then add myself as an account manager.      I cant see how to do it.   Another long wait to phone EE again I suppose!

[StellaO]

I have just rung EE and they have confirmed that you cant add an account manager.      However we have power of attorney for each other and this can be registered with EE.     The email address is POA@bt.com.     I haven't tried yet but this will be the next try!

[Leanne_T]

Morning @StellaO 

Thanks for coming to the community. 

Please let us know how you get on after emailing the power of attorney. 

You can find information in our Vulnerable customer account help page. 

Leanne. 

[WoosDad]

A more recent post - I have literally just come off the phone again with EE.  Two weeks ago I spoke to an agent who told me that my details had been added to my recently widowed sister-in-law's account and she was present at that time to authorize me to speak on her behalf and operate the account.  Today I ring EE as they still have not completed an action they promised, and I am told that they do not have a process of adding a detail on the account to authorize another person to speak on behalf of the account holder and that the process is that I have to create another EE account and my sister in law has to invite me to be the account manager on her behalf.  So which version of the story is correct as we seem to have different agents telling different stories to different customers.  Do these people know what their own procedures are?  What do I do now to get EE to talk to me about the account?

[Christopher_G]

Hi @WoosDad 

There are slightly different rules for different account types. Only account holders and those who have set up Power of Attorney would have full access to a New EE Broadband account. If you need full access to an account, the best thing to do is discuss this with our Customer Support team so they can give you some further advice on how to do that.

Chris