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Adding my partner as account manager to EE Broadband

Salc1
Explorer

We are originally BT customers and switched over to EE for our broadband via BT (if that makes sense). Although the account was always in my husband's name I manage it and BT always put me as a named person on the account. Since switching to EE they have just put it in my husband's name which means I cannot manage it without my husband being present (even though it is my mobile number attached to the account and bank account). My husband asked if I could be changed to the account holder, they said no as it is a 2 year contract but I can be added as an account manager which we would need to do ourselves on the EE website. When we login I cannot find anywhere how to do that. Can anyone help, please?

21 REPLIES 21

It might depend on what mobile phones you are using when trying to get the app downloaded ??

The app makes no difference - you can only have a single account manager/holder.  It feels like the 1970s.