12-04-2024 10:30 AM
We are originally BT customers and switched over to EE for our broadband via BT (if that makes sense). Although the account was always in my husband's name I manage it and BT always put me as a named person on the account. Since switching to EE they have just put it in my husband's name which means I cannot manage it without my husband being present (even though it is my mobile number attached to the account and bank account). My husband asked if I could be changed to the account holder, they said no as it is a 2 year contract but I can be added as an account manager which we would need to do ourselves on the EE website. When we login I cannot find anywhere how to do that. Can anyone help, please?
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07-12-2025 11:29 PM
It might depend on what mobile phones you are using when trying to get the app downloaded ??
09-12-2025 06:35 PM
The app makes no difference - you can only have a single account manager/holder. It feels like the 1970s.