Absolute Rubbish Wifi at home keeps crashing

[Profile closed]

I have read many similar issues within the community.

Let me try and explain my issues.

1.  my income Wifi is never stable. 

2, I have had now something like nearly x20 calls to 150. x2 site visits from engineers.

3, Installed x4 wifi extenders.

4, Had x 4 Smart Hub plus routers.

And still i have a problem.

My home is a modern 30 year old property with Full Fibre to the home.

So NO thick walls etc.

My service is the Full Works Full Fibre Gigabit.

Also the EE app never works. The Wifi controls option does not connect.

So, can  someone help? Before i get away from this load of rubbish???

[JimM11]

@Profile closed With regards to your questions, on number 1. are you talking about your Fibre BB internet signal, or the wireless wifi signal generated by the EE Router and Extenders. When crashing can you explain what you mean  and what is happening.

[Profile closed]

Its the wifi signal around my house.We can be sitting using our iPhones etc and all of a sudden we have no signal.

[JimM11 · Accepted solution]

@Profile closed Do you see the router do any change at that point, ie change from aqua to another colour? When it does that what is needed to make it work again? 

[Profile closed]

I have now taken out the x4 wifi extenders ( as useful as a chorale teapot). 

[Profile closed]

The router colour does not change. We often have to reboot the router

[JimM11]

@Profile closed Where the all new EE Smart wireless models that came with the supplied EE Router?

[JimM11]

@Profile closed Are we just down to an operating EE Smarthub+ router now?

[Profile closed]

yes

[JimM11]

@Profile closed Could i ask you to web to http://192.168.1.254 click on status, capture that open screen, attach and post it up? hopefully can view quickly, sometimes approval has to be granted, if so will look at it as soon as, may also ask for a few others to look at. This gives idea what it looks like.