2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[TonsOfFun]

Still nothing in the post today. So got straight onto the online chat.

Long story short there was  a 'error' and the equipment has been reordered on priority mail.

So 2 weeks ago got original email saying being sent out in the next for days, heard nothing till last Thursday by text saying being dispatched then again on Friday I got the email and text say it's been dispatched, should of guessed something was up when all the tracking was empty on the email and link in the text wat directing to royal mail site with no tracking prefix.

To say this whole process for premium users as been nothing more of a shambles, I'm sure their called EE so they can spell that right because any more letters would be a complete mess haha. 

[AHarMan2]

Whats worse ? I cant even add wifi 7 despite logging in and clicking add wifi 7 as EEs website just tells me there is an error.

[TonsOfFun]

If you have the 1.6gb package already you have to ring them or do online chat to manually order it as its a free upgrade with no additional  charges. Anybody on fibre 900 or lower can order on the site but they will be paying extra for that router. 

For the 1.6gb it's not made public because obviously if they can get away with not sending out newer expensive hubs with no extra money in their pocket they will do.

[AHarMan2]

Not true.

Im on 1.6gb package and if i log into EE website there is an option to add it. But when I do i get the message in the second screenshot. The EE website is awful.

[Bluenose_Dave]

Just called the next gen team to get an extra extender should be with me Thursday he said, just the wait for the text and email

[TonsOfFun]

Well ee ate **bleep**ing useless, just had a email. I thought oh good everything's reordered. 

But no a engineer vist has been booked, logged onto account and can see a appointment has been booked for ee tv??

1. I'm on the 1.6gb package and can't get tv and 2 I wouldn't pay for tv anyway even if it was available I wouldn't pay for the crap that they broadcast these days. 

Guess it's back to the chat room again. Bunch of clowns. When this speed is offed by more isp's I'll defo not be sticking around. bunch of bloody cowboys

[moggs4]

Postman just been with the new gear and I never did get a tracking number just got to install it now included was a bag and label to send the old one back.

[gmbuspunk]

Welcome to the club you wont regret it

[Bluenose_Dave]

Wi-Fi extender due to come tomorrow,and I now closed my open complaint at executive complaints team this evening 

[JimM11]

@Bluenose_Dave Do not believe that, complaints will be at a loss without you!