2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[Bluenose_Dave]

You should get an email latter today /this evening with tracker 

[gmbuspunk]

Just orded the 2 new wifi extenders for the wifi had a loverly chat with next gen about the bad building standerds causing wifi issues

[Bluenose_Dave]

Was it a battle to get them or just asked and they was we send you them, as I need a couple but hitting over 100mb in the rooms/floor

[garetc]

I’ve also ordered one, should be with me by Monday.

I asked my complaints person for one and they said it’s not a problem as I’m allowed up to 3 on the package.

Last time I had to battle for one as they said I am getting the minimum speed on WiFi but needed it for the Ethernet connection. 

[gmbuspunk]

No dead easy 3 phone calls but all dead pleasent think i just struck lucky @Bluenose_Dave

[gmbuspunk]

Thanks @garetc  it very easy i asked about the 4th it not a simple process 4 the 4th it got to be okayed by the engineer the ring products are not suffering buffering now as much i think as the wifi discs arrive this will get better

[Bluenose_Dave]

I do it the start of next week should be getting a call from Brett today so I will as him, I sent a email to next gen person I know asking about it. I had 3 before so I hope I can get extra 2 of them to have the same as  WiFi 6 devices about the house and just to have high speed in all the rooms on all the floors too

[Woggy]

Not really impressed, got the new start hub pro, whilst it states on EE app the connection to the router is 1.68gbps, I am only getting 1gbps on any device. I’ve got iPhone 16 pro in same room caps out at 1gbps, got a pc with cat8 Ethernet connection into 2.5gbps port also caps out at 1gbps. Not sure what’s going on but can’t get anyway near the 1.6gbps wish I never went with EE my virgin capped about at 1.2gbps using same equipment 

[garetc]

What speed test service are you using? 

[Woggy]

Tried with speed test, fast, and downloading from steam. The EE app says 1.68gbps, but I am a bit dubious as the wan cable provided by EE just checked is Cat5e which from my understanding caps at 1gbps