2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[Bluenose_Dave]

Is it just gmbuspunk and me who have not had the text? 

[timprocter]

 

[Bluenose_Dave]

Hi Tim I can’t see the picture you posted, did you get a text today?

[Bluenose_Dave]

I see it now Tim how strange it is as I know you contacted them about the router after I had, still no text here and don’t expect one sadly

[Bluenose_Dave]

I going to call next gen as not had the usual morning text about Openreach visit to check it is still happening and while I am on the call I ask about pro router situation too

[gmbuspunk]

@Bluenose_Dave mum said ive had the text it seems wied weve not all had it

[Bluenose_Dave]

Just me then not having the text  I’m waiting for next gen to answer my call and I get to find out what is going on with the two things

[SJPetter]

Yeah I've had my text 🙂 I've also had my tracking text 🙂 

[cliffy37]

@SJPetter What time did you get your first text today?

[Bluenose_Dave]

Finally got to speak to next gen, he said he would not expect openreach will be out to me,naughty to not inform me will it be classed as missed appointment by them. Apparently the off line team be working on my account 6 of the team on the 2nd was looking into it maybe it due to using an extension lead to it

second matter the pro router I am told it has been done today he saw the text everyone got on my account and when pressed it was everything is done there side on the pro router order and the text time was 11:50   Only 30 was sent out yesterday he said, still not confident of what was said but we see come Thursday if I have the pro or not here