2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[garetc]

Just had this:

Thanks for your order, here's what you're getting:

Smart Hub Pro and Smart WiFi Pro We guarantee 100 Mbps speeds in every room with our Smart Hub Pro and Smart WiFi Pro devices, or £100 back. Please use the EE app for help setting them up.

Thanks,

[Bluenose_Dave]

Nextgen person said if they send before 3pm could be tomorrow,Ashe was implying tomorrow to me when talking about my router connection issues

[Woggy]

Not had anything yet apart from the text this morning

[Woggy]

Just got the email myself, which is nice news

[SJPetter]

11.44

[Bluenose_Dave]

Just spoke to Brett from executive complains team, possable reason openreach was not out as I running the bt smart hub 2 any test they did would pass as it is a working connection  he also confirmed what next gen has said about the pro router being sent out as text shows on his system also, so looking more hopful of it happening even if I had no text etc

he will call me Friday and should the pro router has not fixed the issue he get a high knowledge openreach engineer out most properly be the one I seen a few times since being on 1.6gbs

[gmbuspunk]

Hopefully we get the routers before christmas we live in hope as i not had the email yet

[Bluenose_Dave]

Wonder will any of us have postman knocking the door today with the new pro router, I have still not had any text or emails from EE 

[garetc]

Our postie has been and gone so not with him.

I don’t think they’ll go with the regular letter postie because of the size and weight, we usually get a van doing heavy or awkward sized items. 

[Bluenose_Dave]

Just letters with my postman today. We see what tomorrow brings