2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[JimM11]

@gmbuspunk You really do need to keep all the postal receipts and tracking, when you return the goods to EE, even if just for your own benefit, will save you from EE charges if it all goes pear shaped. 

[cliffy37]

Well turns out the text some of us received last Monday was incorrect. Spoken to Next Gen and was advised diue to demand they had to delay teh mass shipment and that they will now be despatched today, tomorrow latest. They will be sent via Royal Mails 24 hour service and we will receive tracking numbers

[garetc]

My expectation of EE is high because they’re sold as a premium brand with the associated price tag. I could easily go to an alternative provider with the associated lower price. Around here we have an Altnet who do synchronous connections 1Gbps is £25.99.

[garetc]

I’ll believe it when I see it…

[Bluenose_Dave]

Nothing with post for me, it seems no one knows what is going on at ee. 

[gmbuspunk]

@JimM11 i asked the guy at sorting office for a recipit he said you dont need one lucky i took my surport worker with me

[garetc]

Some news...

Apologies for my delay in updating you as I saw the SMS go out and have been waiting for an order to be placed.

We've had an update today to say that we are aware that the comms went out confirming that the hubs were being dispatched and that they are due to be sent from today. It's a bulk process so as soon as an order is in place, you'll receive an email confirming this.

I'll keep an eye on your account and check in once I can see the equipment has been sent.

[Bluenose_Dave]

Cheers for the update garetc I have heard nothing from Brett or next gen as they should have called me back yesterday. 
hopfully openreach will replace Ont 

[gmbuspunk]

Its abit of a joke really ive manged to get the hub marked as returned but then im told im waiting on a call from the exec team tommrow but still no news on hub i wonder if this wifi 7 hub will martailise 😄

[Woggy]

I’ve not had any request to send my current one back but am waiting on the WiFi 7 hub to be sent, mainly for the 2.5gbps ports to finally get the full 1.6gbos speeds advertised