2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[gmbuspunk]

Have u had the text last week others have had an extra text ive heard nothing yet theres even an articale on the ee forum saying it out of stock

[Woggy]

Not had anything else, bit poor really. I’ve gone with an altnet in my area that provides 2gbps up and down for £55 a month. If I could cancel Ee without penalty I would 

[garetc]

👀

Hi from EE, We are in the process of placing your order for the new Smart Hub Pro with Smart WiFi Pro.

This will be dispatched within the next 24 hours via standard Royal Mail 72 hour delivery. Once received please return your previous Smart Hub Plus and Smart WiFi Plus discs via the returns bag provided.

Kind Regards, EE

[Woggy]

You were very quick on that! Yeah just got this 

[garetc]

My last work meeting was just cancelled so nothing better to do for an hour 🤣

Although mine came through about 10 minutes ago. 

[Bluenose_Dave]

I had nothing yet no text or email 

[garetc]

They might be doing them in batches? 

[Bluenose_Dave]

Who knows I just guessing we all had text last Monday once openreach has been I got to call next gen and Brett to update them and if no text/email I will enquire with both of them, I hope they replace ONT and that fixes the connection issues into the 3rd week now of it

[cliffy37]

Just got the text. Still aint confident as they last text they gave themselves 4 days to despatch and failed so dont hold much hope of them getting it out in a day. Might just be me being grumpy though as i put my airpod pro 2 through the wash and now they broke so had to order more, they been delayed to! I think if i am nit picking they could of sent them out quicker then a 72 hour delivery, i was told yesterday 24 hour which i think is the least they could do based on the run around we all been given but like i said i am grumpy today

[Bluenose_Dave]

They will be sent tracked 48 Royal Mail