2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[ianR88]

They never call back, they've lied to me numerous of times.

[gmbuspunk]

They never call back, they've lied to me numerous of times.

Reply know that feeling all to well

Anyone have a direct email to ee broadband or better still next gen team need my name updating on my account and dont want to go through spelling it phonetically on the phone

[Bluenose_Dave]

I did not call ee today as my day was busier than i expected I not heard anything from Brett in executive complaints team since Monday and there was nothing said in his text  about the pro,

I really thought we all would of heard something but seems all of us have had no updates about the pro router this week. If it taking them this long to sort it all out. It don’t fill me with hope on my issues with the smart hub plus, and I wonder does it count as not meeting min speed of 1300 as I’m limited by only a 1gb wan port even if the Ont is getting full speeds

[Bluenose_Dave]

Nothing of great interest with  this update. Spoke to next gen about the router issues,they sending a ee person out to check on things asi got the issue on 2 routers so god know what he will do and be able to fix, next gen still have no news on the pro router

i called Brett in executive complaints to update him with everything he is in the group chat thing with next gen and get emails in the morning but as such nothing he did say once it was he be getting one sent asap, Brett and next gen both said I am on the interested party list

[JimM11]

@Bluenose_Dave Your ONT is not limited, it is the router that you have hanging of the ONT at present that's all.

[Bluenose_Dave]

Yes I know it the router limiting me,as the ont is getting 1684 to it. I was saying how the router I have to use is not able to give me my min speed

[JimM11]

@Bluenose_Dave Very delicate subject on Ethernet port only!

[cliffy37]

@Bluenose_Dave  First off are you an Everton supporter? IF teh router they provided you with does not have a WAN port cable of providing more then 1Gbps then i would suggest you have a excellent case as with as WAN port of 1GBps you are not able achieve min speed on Cable or WiFi and that would be because of the equipment they provided

[Bluenose_Dave]

 No I not an Everton fan Birmingham city fan hence the bluenose in my name,

I hope the pro comes before weds,as I don’t really see what they achieve as setup all works fine until the smart hub plus is plugged in, I guessing I got to do these steps  tick boxes as such, just dragging on now it seems

[gmbuspunk]

It could be worse our kid dsepite our diffrent opions on football i have always found u the easiest to deal with on the forum and u never shown lack of understanding to my diffecutlys that why i call you my freind rather than a fellow poster 😄 i had this argument with exec team and they said not over wifi but therotically they wouldnt be able to provide it over ethernet as the capped at 1gbps