2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[Bluenose_Dave]

Not at the moment as son is gaming now, I try the router tomorrow and see what firmware it is on as it only thing I can think of it being

Pro router can't come soon enough for me with all this issue with the plus router

[gmbuspunk]

Just phoned Next Gen and have been put on a waiting list for the WiFi 7 lets see ho long it takes.

Reply i was put on the list arpund 1246 i was annoyed as exec team hasent put me on since thursday despite them telling me they would

[gmbuspunk]

@Bluenose_Dave Do you know what FW is on the Smarthub+, latest i can see is about 1 month ago.

Firmware version: r1.35.0-R-1138091-PROD-83002

Reply how do i update firmware i might do myne

[garetc]

Exec team told me that I was already on the list but when I called up last Friday and spoke with Next Gen they told me that I wasn’t. 

Still waiting for my call back too.. 😂

[gmbuspunk]

Be about time when the pro comes

[Bluenose_Dave]

I be calling next gen tomorrow as to sort out my connection issues,and asking about if I am on the intrested party list as told I am by both departments 

[gmbuspunk]

Exec team told me that I was already on the list but when I called up last Friday and spoke with Next Gen they told me that I wasn’t. 

Still waiting for my call back too.. 😂

Reply its an absoulte joke hopefully not along wait i was added to the list at 1246 today but been on with exec team for over a week

[garetc]

Anyone heard anything?

My exec team call back hasn't happened (again!).

[JimM11]

@gmbuspunk FW is applied by EE on an automatic basis, normally in the early hours of the morning. Nothing you can do will move it along!

[Bluenose_Dave]

I have heard nothing be that for the pro router or the on going issues with smart hub plus as the replacement as I getting no lan light on the ONT so running the black bt smart hub 2 what given no problems or issues, what rules out a ONT issue, I busy this afternoon and evening but tomorrow will be a day on the phone chasing things up   As I sure next gen will want me swapping routers etc when I call about the on going issues with the smart hub plus, really could do with the pro router as I have now very little believe in the smart hub plus