2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[gmbuspunk]

No ive gone higher via offcom and exec team

[garetc]

Let’s see what happens I guess - a manager is supposed to be calling me back before 14:00. 

[Bluenose_Dave]

My fault now needs openreach engineers to come to house now. On transfer to next gen team again to book the appointment 

[garetc]

Was it working on your other router? 

[cliffy37]

Spoke to Newcastle this morning was advised not available. Upon insisting it was lady double checked and advised she would call me back as going into a briefing about the new product. Lady phoned me back and she was on hold with another team to place my order. I couldn't wait on hold so she is going to call me back later today or first thing tomorrow to confirm but she said there where no problems

I already have a WiFi 7 set up from Asus but will use this as a spare and tinker with it, would like to know if i can get the WiFi extender to work with my current third party router

[gmbuspunk]

Are you a new or excisting customer pal

[gmbuspunk]

My fault now needs openreach engineers to come to house now. On transfer to next gen team again to book the appointment

Reply:

Are you sure you actullaly have a fault i have a mso apperantly and amazingly my service is still working

[cliffy37]

@gmbuspunk  Existing customer, been on 1.6Gb since Marc h 10th

[Bluenose_Dave]

On the old Apple router Ont showed green lights. Smart hub plus shows 2 green and red on LAN light, just spoke to next gen and they still sending an engineer to the house Thursday  as he was we can’t send you a new router plus one that was unless openreach tell them too, what I not fully believing in . I even said about ONT lights, 

[Bluenose_Dave]

It is down dead as no lan light on Ont,  ee say a fault I think duff router as it only happened on a router reboot