2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[Bluenose_Dave]

My line should be up there with the very best as you know the issues with it when I moved to it,and had some high up Openreach engineers have looked loads on it, I have a few Openreach engineers in my phone book as issues in the past plus how rare our connection is right now, worked fine until a reboot so it was be strange if it is pain is it due to be completed by the end of Friday, so if it is the router I be looking Monday I guess for replacement and if the pro router issues at ee get fixed iguessing the still send a plus router out

[Bluenose_Dave]

**bleep** take on price as it cheaper now than when I got it we help them as. Guinea pigs and get charged extra for it and we not even getting all the features it ment to have

[gmbuspunk]

Yes £64.99 to be excact for buisest home bundle i couldnt get the xbox live pass one because the systerm wouldnt allow it it was £69.99 but because of vunrubilites and bt loyalty i got £5 discount so yeah £64.99 buisiset home bundle

[garetc]

I’ve 4 lines and an Apple watch plus Busiest Home, my monthly bill is substantial. I’d be quite happy to re-contract if that’s what it takes but I doubt they’ll do that. 

If nothing comes of this I might try my luck and see if they’ll release me from my contract. We’ve got an Altnet around here who offer 900Mbps with a fixed IP synchronous for less than £30. 

[Bluenose_Dave]

They offered my the exit no fees, as the WiFi features don’t work and it was not as advertised so they should offer it to you too

i paying £75 

[Ollmall]

Already tried the release from contract, escalated to manager etc.

They say because I'm getting at least the minimum of 1300mbps they won't do it. Doesn't matter how broken my account has been/still is or how much of a poor experience I've had since getting the service, they won't do it.

So I'm just gonna suck it up and pay the leaving fee. Moving house in the next month or two and if I took them with me I would need OR to come out and trench another cable in the front garden which CityFibre have already done, new fibre box outside and another ONT inside. PLUS they then start your contract from the beginning.

Honestly just not worth it especially considering that the £30 a month I save switching to a different, faster ISP will cover the cost of that exit fee over 2 years anyway. No brainer. 

[Ollmall]

You're actually kidding. My Wifi features haven't worked either and they also said this isn't grounds for ending the contract early...

[kp95]

Try again with someone else perhaps. Might be luck of the draw but worth the multiple tries with how much money saved

[gmbuspunk]

My freinds good news we might have some news by thursday there working out how to get it out to us exsisiting to us on thursdsay and from what im lead to belive they have alot in stock

[garetc]

Who advised you of that? CS?