1.6gb very slow today

[Pezz82]

Had Great reliable service over the last year but today the download speed has dropped from 1.6Gbps to 50Mbps, when I called they said it was a know issue with "the package" whatever that means, not a local issue. Anyone else have the same? 

[Cstarks]

I am on the 1.6 package with no connectivity. Started a new thread here https://community.ee.co.uk/t5/Broadband-Landline/1-6-package-down-since-yesterday/td-p/1601691

I have called through twice, having to wait around a hour each time and told there is an ongoing issue and will be resolved on Monday. Though they wasn't really sure what the issue is. 

[fromyoutome]

Having the same issue. 

07:25 on Saturday connection drops, then all speeds are showing 75Mbps down (which by my calculation is just under 80Mbps with PPPoE overhead). 

Normally, I get full speed. 

[Cstarks]

Other customers are reporting issues with the 1.6gbs service - can an EE representative escalate this up and find out what is happening please? Already had Leanne DM me but no response - been a couple of hours. 

[spacedyemeerkat]

I had the same DM. I think Leanne is only forwarding our issues on rather than anything else.

[Cstarks]

@Leanne_T can you provide an update please. 

[sashome]

I’m in the NR8 area and on the 1.6 package since last night only get 75 mbps download but the upload is 112 mbps

Glad I’m not the only one… It is poor that no one is available on Sunday especially as it seems a major outage maybe they need to get people in the office to sort the problem out as they only work monday to friday. It would be different if I didn’t want to pay my bill cause it’s a Tuesday 😂 

[JamesKing]

Same issue here in the East Midlands.

It's likely someone has pushed a config change somewhere and it's gone bang and rolled a load of us back to a safe default to deal with it. Better than having no internet at all I guess, but still frustrating and doubt they'll do anything to make up for it with how previous incidents have been handled.

Hoping for it to just be fixed with no further input from us directly, I've already been on the phone twice and both times been asked to call back Tomorrow after being on hold for about 40 minutes. Not ideal.

[sashome]

I have spoken to them about the issue.. Been told Openreach are working on the problem and hopefully will be back online later on tonight or sometime tomorrow that was from one of their IT techs.

[Cstarks]

@Debbie_G can you advise if the above update is correct please? We need regular updates here. 

[AyRon95]

Same here today, around 50-70mbps - West Midlands