1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?

[allamavortex]

Hello all,

So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.

Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/playing/game continue to work, but I have spells where NO further DNS requests seem to make it through.

I totally forgot to nslookup during one of these issues, but I will the next time it happens (it's pretty frequent and annoying). I can ping 8.8.8.8 (google) whilst being unable to load any webpages on any device/browser. Thus removing the possibility of it being localised to a single machine/device as some were using the router, some were set to DNS over HTTPS and some were using Google's 8.8.8.8 etc. 

It is very much like the router is playing the MITM and intercepting the requests and then slowly, or failing to process these requests at all for a period of time which ranges up to about 45 seconds.

As I said, cached requests, or those already in process are fine, but even something as trivial as trying to watch a YT video is met with 45 seconds of nothing, totally unable to look up ANY address, but established connections and new connections not requiring DNS all work fine.

I'm not really one for conspiracies but I really feel like this new router is intercepting (MITM), attempting to do something with, and failing the DNS requests. This behaviour is only been present since getting the new Smart Hub (the tall, thing white one).

I did a quick google and it seems I'm not alone with this - is anyone else noticing this type of behavior?

Mixture of wired and wireless devices, same behaviour.

[rainman2871]

Hi Mate

The issues that customers are experiencing with DNS and slow webpage loading or freezing has anyone tried to use VPN,  I have tried connecting my surfshark vpn seems to work ok I even rebooted my PC I connect to my vpn first then try numerous web pages all seems ok by passing any restriction from EE router. Using the Wireguard Protocol and the speed is ok to ,  this will do for now connecting this way  until they bring out the solution fix the ongoing issues with firmware

[rainman2871]

Hi Mate, The issues that customers are experiencing with DNS and slow webpage loading or freezing has anyone tried to use VPN,  I have tried connecting my Surfshark vpn seems to work ok I even rebooted my PC I connect to my vpn first then try numerous web pages all seems ok by passing any restriction from EE router. Using the Wire guard Protocol and the speed is ok to ,  this will do for now connecting this way  until they bring out the solution fix the ongoing issues with firmware

[rainman2871]

Hi Mate,

The issues that customers are experiencing with DNS and slow webpage loading or freezing has anyone tried to use VPN,  I have tried connecting my Surfshark vpn seems to work ok I even rebooted my PC I connect to my vpn first then try numerous web pages all seems ok by passing any restriction from EE router. Using the Wire guard Protocol and the speed is ok to ,  this will do for now connecting this way  until they bring out the solution fix the ongoing issues with firmware

[ben_flugel]

I'm having big issues with this today too. I've rebooted everything a few times but we page loading is very slow.

A bit of investigation this morning has given me the same results as others here. I'll add this to the poor experience alongside slow ethernet backhaul. Quite the combo! 

[Ewan15]

@bobpullen I have had it running on my device most of the day whilst it is connected via VPN (Omnissia a type of remote desktop client) to my work. Nothing untoward until I ran a speed test using Broadband Speed checker and straight away got packet loss up to 50% pinging BBC. So I repeated it several times with similar results

Could not replicate this using other speed checkers

[rainman2871]

Hello Buddy,  the issues that customers are experiencing with DNS and slow webpage loading or freezing has anyone tried to use VPN,  I have tried connecting my Surfshark vpn seems to work ok I even rebooted my PC I connect to my VPN first then try numerous web pages all seems ok no freezing or DNS issues and by passing any restriction from EE router. Using the Wire guard Protocol and the speed is ok to ,  this will do for now connecting this way  until they bring out the solution to fix the ongoing issues with firmware, it worked for me I'm not saying this will work for everybody.

[rainman2871]

Hello Buddy,  the issues that customers are experiencing with DNS and slow webpage loading or freezing has anyone tried to use VPN,  I have tried connecting my Surfshark vpn seems to work ok I even rebooted my PC I connect to my VPN first then try numerous web pages all seems ok no freezing or DNS issues and by passing any restriction from EE router. Using the Wire guard Protocol and the speed is ok to speedtest using vpn  ,  this will do for now connecting this way  until they bring out the solution to fix the ongoing issues with firmware, it worked for me I'm not saying this will work for everybody.

[TraderTravel]

@rainman2871  A VPN won't solve these issues. If the router is disrupting the smooth flow of data (which it is, and is proven by my log file above with the web page pulls being slow), a VPN will still get impacted.

All traffic goes via the Hub (192.168.1.254) before crossing across to the internet. It's clear that when the hub has a wobbly, it briefly causes a hiccup of all traffic. It looks like data gets to where it needs to go eventually, but there is a brief disruption for a few moments which will cause everything to momentarily slow down.

[rainman2871]

speed test while connected to vpn

[rainman2871]

Buddy its working great I have had  no issues, speed is good no freezing or dns issues using surfshark vpn wireguard protocol

I even rebooted my pc with out vpn pages were slow to load freeze

then reconnected vpn works great