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1.6GB only for new customers?

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Holiam2024
Contributor
Contributor

‎03-11-2024 04:21 PM

I just spoke with your sales team.  I have 900MB full fibre broadband and asked about upgrading to 1.6GB.  I was told that this offer was only for new customers.

Now I'm aware a lot of companies don't allow a downgrade whilst in contract, but this is the first time i've been told by a service provider that I am not able to upgrade even if i agree to the same T&C's duration etc.

Please tell me this is not your standard policy and the sales team member got it wrong?

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XRaySpeX
EE Community Star
EE Community Star
In response to Carwynba

‎09-11-2024 10:42 PM

@Carwynba wrote:

A call to the ombudsman then we have rights.

Not just a call! You have no rights with the Ombudsman until you have raised a formal complaint with EE & got no resolution after 8 weeks or reached a deadlock.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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