1.6 Issues

[walshy77]

Hi All,

Openreach engineer turned up 2 days ago and fitted the new ONT, few issues with the line / build at their end but seemed to have got that sorted, however my account still hasn't been authenticated and all I have is a flashing orange light. Apparently it's being looked at but has anyone else had this issue? So frustrating and if I dont have internet over xmas I'll be livid. 

How long does it normally take to get the 1.6gig service authenticated and working? The speed test to the property is at least 1.6 apparently but the issue is between the ONT and SM. 

Also funny how EE send a Cat5e cable for a 1.6Gig service is laughable as clearly not up to the task, luckily I have Cat6 and higher cables lying around to use.

Any feedback much appreciated as i'm starting to get a bit worried this isn't going to work......

[timprocter]

Without a working connection you mean.😁

[johnels791]

Yes correction, should not leave you with a non working connection. Some years ago when we first moved to FTTC,  I had 2 engineers spend over 3 hours solving a problem as they said they could leave me without a working connection, even if that meant restoring the old copper ADSL service. 

[walshy77]

@timprocter 

Any updates Tim? Are you all connected now? 

What speeds are you pulling?

[timprocter]

@walshy77 

Sat here waiting mate, Time schedule was expected 1.00pm to 6.00pm although after one failed show up on 29th December I'm almost expecting another.

I'll update if anyone arrives.👍

[walshy77]

Shocking mate, I can't believe it's over 2 weeks since your last failed appointment and they still

haven't been out to sort you. Not good.

Let's hope you get the full speeds to compensate.

My new ISP takes over on Weds and I honestly can't wait.  

[timprocter]

@walshy77 

Engineer came but alas not all well.

Read my post here.

1.6Gb Package. Well the day came.!!! - The EE Community

[walshy77]

😫

[garetc]

Internet died this evening and the router fell offline and now I’m back to 171Mbps between the PON and ONT. 🫤

[timprocter]

😱 😱 😱