1.6 Gbps for existing customers.

[Vanitaswan]

Hi everyone, 

I wanted to ask whether anyone had any difficulties upgrading their broadband to 1.6Gbps after moving to EE?
The address search confirms that my house is eligible for an upgrade to this speed.

Here's where the problem is: 

I have tried upgrading the broadband online, and whenever I do, it just says "Technical error", which I have reported already, but haven't heard back for several days.

I've wanted to try my luck over the phone, but the sales team have said that it's not available for existing customers, which I find silly.

Could anyone tell me whether they had any similiar experiences? 

Thank you 

[JimM11]

@Vanitaswan If you search the forum you will find the post's you need.

[Vanitaswan]

Would you be so kind to point me towards the right direction then? 
I've had a good look through the forum, attempted using the search tool both here and on Google, I have not seen a person which experiences the same specific difficulties. 

Thank you 

[JimM11]

@Vanitaswan just type in the search bar    'upgrade to busiest home bundle' currently 31 post for you to look at. HTH

[JimM11]

@Vanitaswan reports of, depends who you talk to, new customers only, cannot get it if TV package is required, will be released to all later in the year for all, just some of the details in various posts.  and you posted which is one of the reasons you will see in some ones post, i've wanted to try my luck over the phone, but the sales team have said that it's not available for existing customers, which I find silly.

[Vanitaswan]

Thank you, I'll have good read of those topics. 

[JimM11]

@Vanitaswan EE Broadband upgrades | Upgrade your broadband | EE you can also try this link and see where it takes you...

[Vanitaswan]

When I am not logged in it lets me purchase it as a new customer. 
The moment I put my credentials in, that's what I see.

[Brugie58]

Yes that would be correct, its only available to new customers at the moment, until EE update the system so as existing EE customers can upgrade to the higher speed. That also applies to BT customers as well as far as I know

It can also be a bit of a nightmare, took 4 weeks to transfer from Sky to the 1.8Gb speed in my case , problems ceasing the old fibre to the next generation by Openreach. A few people have managed to transfer over quickly though, so luck of the draw I guess

[Vanitaswan]

Thank you for clarification, I'll just wait patiently then.