1.6 Gbps for existing customers.

[Vanitaswan]

Hi everyone, 

I wanted to ask whether anyone had any difficulties upgrading their broadband to 1.6Gbps after moving to EE?
The address search confirms that my house is eligible for an upgrade to this speed.

Here's where the problem is: 

I have tried upgrading the broadband online, and whenever I do, it just says "Technical error", which I have reported already, but haven't heard back for several days.

I've wanted to try my luck over the phone, but the sales team have said that it's not available for existing customers, which I find silly.

Could anyone tell me whether they had any similiar experiences? 

Thank you 

[Chris_B]

@Vanitaswan  At present it’s only available to new or customers switching over from BT it isn’t available to existing EE customers.   To put it simply the system just say no and EE are working on resolving this.   While you would think it’s a simple fix it’s not from what I can find out as they’re trying to sort this out for me also,  at present like me you’ll just have to wait it out until all the issues are resolved. 

[Vanitaswan]

It's just my bad luck, I guess. I only moved from BT to EE on 4th of June, so might have missed out then. 

[JimM11]

@Brugie58 Do you ever find slow down or contention or your new fibre speed, and as far as you know is OR still connected to your system as GPON, or you on an improved experimental system at present.👍

[JimM11 · Accepted solution]

@Vanitaswan Believe that BT would not give you anything more than 900FF anyway, you could use you 14day cool of period with whatever BT upgrade/move to EE restrictions that are applied, to see if it gets you were you want to be. You need to start looking at real routers if you want to get max speed on EVERYTHING as the ISP supplied router's are more about easy connecting and not about full speed.... More reading but you will also find it on post's.

[Brugie58]

@JimM11 To be honest I cant see any slowdown, every test has been giving me 1600+ download speed and in general the system seems to be more snappy

Obviously I don't download at full speed that much and there is only a limited amount of FTTP connections on my road being used, so the bandwidth has more to share. There are still a lot of people on this road happy with FTTC. I guess that most people are just watching IPTV or online gaming, which isn't going to use much bandwidth, so plenty spare for me  😊

I honestly don't know if I am still on GPon or if Openreach has upgraded to XG-Pon in my area, I have no way of telling

[JimM11]

@Brugie58 Thanks for replying, good to see you got and understand all that's going on, hope it stay's max for you....

[Jonathan19752]

I had same problem as you but spoken to a manager about and looking into it. I've been asking for it months on end but some of the staff at EE try lend you way from asking about my problem. Am not happy about it but lest one thing got some one looking into it now. I was going g get deadlock latter from EE take it to Ofcom about them. 

[Jonathan19752]

I'm having same problem as everyone on here about upgrading to 1.6 not far on us existing customers about this.EE needs do something about it not fun at all. 

[XRaySpeX]

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@Jonathan19752 wrote:

 I was going g get deadlock latter from EE take it to Ofcom about them. 

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Not OFCOM! You take a deadlock to The Ombudsman Service.

[Jonathan19752]

I've had something happening to me and was told I couldn't have it due to an existing one, but I see on IDnet that we get 1.6 with them, so why can't EE do something for the customers if they want to lose money going the right way? I know most of the staff lie, just like the government. I will say look at IDnet; I may go to them myself.