0845 calls ?

greyjaybee
Established Contributor
Established Contributor

Am I correct in thining that 0845 numbers dialled from my home phone that has the Anytime Calls to Uk numbers add-on, are free ?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@greyjaybee  Your tariff doesn’t cover costs to 0845 numbers as these are chargeable. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@greyjaybee  Your tariff doesn’t cover costs to 0845 numbers as these are chargeable. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
greyjaybee
Established Contributor
Established Contributor

Thanks, I feared as much...should've checked first.

XRaySpeX
EE Community Star
EE Community Star

But if you were with BT Retail they would be.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
david276
Visitor

Each time I use 0845 number I get charged 

James_B
EE Community Manager
EE Community Manager

Hi @david276,

Welcome to the EE Community. 🙂

Calls to 0845 numbers aren't included in your inclusive minutes. Have you checked to see if the company you're calling have a standard landline number you can call?

James

XRaySpeX
EE Community Star
EE Community Star

@david276 : That's a Service No., not included in your calls allowance. 

See if you can find an alternative non-chargeable no. by looking it up on Say No To 0870 or better still go to the co.'s own website. If you just Google it you're likely to come up with scammers giving you fake indirect nos. which you pay for.

Try calling the same no. but with 0845 replaced by 0345. The latter are charged at normal rate or free depending on your plan. Some years ago OFCOM told firms to stop using 087 & 084 nos for their CS & start using 03 nos.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP