I've been a happy BT customer for 2 years without any problems. I used the BT app to block all inappropriate websites so my young daughters couldn't access:
) pornography and inappropriate websites they may come across on the world wide web.
) Social media sites which are unsuitable for their age like Snapchat, Facebook etc
) Pause WiFi on their TV from 10pm each night and resume WiFi the next morning at 9am so they get a good sleep routine.
When I was first moved from BT to EE they told me my old BT Smart Hub 2 works fine with their upgraded 500Mbit FTTP.
The BT app allowed me to login but stopped working which meant all the parental controls I had setup for my two young daughters STOPPED working!
I contacted EE by phone and they told me to install the EE app on my phone but when I tried to pair the hub with the app you get a CONSTANT SPINNING CIRCLE which just goes round forever and it doesn't pair at all. They decided to send me the EE Smart Hub a week later and this did the same, despite factory reseting the router, uninstalling the app numerous times, installing the app on various tablets and phones I have access too.
Yet we seem be going round in circles which is what ironically the EE app does when trying to pair with the router. I've noted other people have the same problem since moving from BT to EE so I'm guessing it's some internal issue whereby the configuration is still on BT's servers and not EE's. For example when I could login to my BT Web account you could actually also block certain websites there and setup basic family filtering, strict or custom.
I've worked in the IT industry for 20+ years and I've never seen anything like this. It is an utter shambles can someone please sort this out as soon as possible.
My young daughters at the moment can access anything they want on the world wide web...
Ironically EE emailed me on 7th October claiming Your App Your Rules "Did you know your EE app is bursting with extras? This includes Parental Controls and WiFi Pause. It even protects you from dodgy websites. So you can keep your home a safe haven by making sure the whole household's safe online.
And don't forget to explore all your benefits while you're there, too. It's a whole little world built for you."
This is false advertising if it doesn't work.
Well I've received my EE Smart Hub Plus courtesy of Merrick @EE today.
1) I unplugged the old one and switched on the new one and connected all the relevant cables.
2) I uninstalled the app on my Honor Magic 6 Pro Mobile and reinstalled it.
3) I launched the EE app and was greeted with this and started the update at 11.19am:
4) I waited a while so the router could update note that I was on mobile Internet so EE were using my account details to send the router updated firmware.
5) Now this is the key thing to notice the screen stayed the same and I didn't want to close the app however noticed the green bar at the bottom as it progresses slowly across the end is rounded that's when you know it's actually finished however I waited until 12.47pm..
6) I noticed the green bar was rounded at both ends so it must of completed the update however the app simply required me to press X on the top right corner and suddenly it went from step 1 to step 3 complete at 12.47pm!
7
7) I could then click on pair with hub which took 5 seconds to pair
😎 It then asked me in the app if I wanted to change router name and password to what I originally used which I did.
10) I was then greeted with parental controls and it's even moved over all the websites I had blocked on my old BT account which stops our kids accessing sites I don't want them on. I can edit or remove these now too. I blurred out the websites names as inappropriate here:
Hopefully everything remains stable. I would like to thank Merrick for the call a few days ago and sending me the Smart Hub Plus today and sorting out the problems I had. Hopefully this post helps others who have moved from BT FTTP to EE FTTP.
