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1.6 Gbps Next Gen Home Move Issues

ChrisP99
Contributor
Contributor

‎05-12-2024 01:34 PM - edited ‎05-12-2024 01:34 PM

Hi,

 

I am having an absolute nightmare transferring my 1.6Gbps package from my current address to my new address. 

Is is a very long story but essentially I rang 3 weeks in advance as I should have, booked in an Openreach visit to replace the ONT,  and now nobody can find an Orbit reference and Openreach have not came to my new property. 

I have been on the phone for multiple hours and when I tried to ring again today, when I said my name I was actually hung up on by the person on the phone. I’m shocked and really upset at how I’m being treated. 

I have emailed the executive complaints team at **removed**, and nobody has gotten back to me. 

Could somebody please help as I feel really helpless right now getting this moved. 

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XRaySpeX
EE Community Star
EE Community Star

‎05-12-2024 02:41 PM

You have no other option but to call EE & chase.

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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