Blog archive

6 months free Apple Music - Streaming Only?

Hi I've just joined EE and activated the 6 months free Apple Music (I think) Is it streaming only, or can you download? I can see in my EE that the 6 months add on is active, but is there any way in A...

No confirmation email.

Hi, I ordered a PS5 in the EE shop today and paid the 10 pound deposit. But as I reached the last screen the internet refreshed and I lost my page. now I have not received confirmation email and when ...

Could i please get free earbuds also

Free data add-ons carry over to new contract

Hello! I'm looking to upgrade my phone, as my old contract moved onto 'EE SIM Plan 3GB £19 UPG', I get 10GB in total as shown below because I get 7GB free in add-ons. My question is, if I upgrade, wil...

Apple Music Smart Benefit Problem Saying Subscription already in use

Hi, I cannot activate my apple music smart benefit. I get through all the set up and finally get a message saying the subscription is already being used with a different Apple ID. I only have 1 ID. I ...

Perk

Hi there! My old NHS work email has been deleted and replaced with a new one. Please can I update this on my account?  

BT Sport smart benefit

If I add the BT Sport ultimate smart benefit to my plan. Am I able to log in directly via the app on my smart Samsung tv and watch from there?

BT broadband offer

I have just seen the below offer and I am having Bt fibre installed on Monday, can I take this up?You’re already winning on EE, the UK’s no.1 mobile network for performance, but we think you deserve e...

Ee perks

Forgot my ee perks details but wont let me reset my password  its not sending link to my email address 

Only received my earbuds no tile

I pre-ordered the samsung s21, after 2 months i have finally received my ear buds but no tile. Anyone else had this problem? Thanks

Text UNLEASHED to 150 not working

I have the S21 Ultra with the gaming unleashed add on, I received a text from 150 saying to reply with UNLEASHED to receive the Razer controller however when I do this my message isn't recognised and ...

Genuine call?

Hi i just did a info request by text to 85075 to see about leaving EE I received a phone call back about 30 minutes later to discuss my options. i didn't request this call and thought it was strange b...

Perks NHS

Could someone help me please as I’ve spoken to 2 members of the team with no solution? I have EE perks account but cannot log in and due to NHS emails being secure I don’t receive emails from EE. I ne...

NHS discount and changing tariff

If I use a 20% NHS discount code and then want more data at a later date will I lose the discount when I change tariff?

Ee perks account deactivated

Hi I’m trying to log on to my eye perks account and it keeps saying my account has been deactivated as registration has not been completed within the time frame even though I have. How do I re activat...

Using number after closing account

I've cancelled and closed my contract as I was moving to another country. Now I'm trying to buy an add on or change my accounto to pay as you go, so I can receive messages, and seems like my account h...

IAsus Chromebook

Hi is anyone else having difficulty finding out when the Asus Chromebook £19 per month as an add on is going to be back in stock. Tried twice to get this as it states on website in stock. Speak to ee ...

Free ear buds

I upgraded my phone on Friday to a A52 and was told I could go online and claim my free ear buds once I got the phone, can someone help me with how this works? As iv looked and cant seem to find anyth...

Found the plan I want but the page doesn't exist.

I've been given a list of maybe 15 different plans, and I've found the one I want. So after refreshing the page multiple times, trying on different devices it actually registered that I want to click ...

Apple TV

Can I watch this through the television?