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wrong email used

sorrell
Visitor

‎18-05-2020 11:49 PM

hiya,

I just ordered a new iphone but put the wrong email address in (it was one number off my actual email) and my order went through giving me an order number but I closed the tab so Im not sure if i can, or who to call the try rectify this. Is it safe to assume they will try call me on my current number to confirm the purchase then I can ask them to update the email or should I try call them without an order number.

Thank you for any help

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎19-05-2020 12:22 AM

You should phone CS to correct it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎19-05-2020 10:19 AM

Morning @sorrell

 

Thanks for coming to the community and for ordering with us 🙂

 

If you give us a call we can get the email address updated for you, so we can keep you up to date with your order. 

 

You will get a text message from DPD the day before delivery of your iPhone.

 

Thanks 🙂

 

Leanne.

0 Helpful