won't accept my nhs discount codes!!

[LW1981]

Hi, I work for the NHS and registered for the perks to get 20% off and received a code. I am well overdue for an upgrade and so selected an Iphone 8 plus. Went through adding it to my basket and clicked to Add A Voucher and put the code in and it said it wouldn't accept it. Tried another code and still won't accept it. Is the 20% only for new customers?! I've been with Orange and now EE for over 15 years now and am very disappointed if this is the case as I can get much better phone and SIM plans on other brands but I want to stay with EE if possible. Please help!

[jonedwardsorg]

I have had the exact same problem the last two times I have upgraded. This is direct from the EE Perk site and via The Blue Light Card scheme.

I had to ring up and get it changed to include the discount.

Do it within 14 days of purchase, then you can say I do not want the contract but to be fair EE have sorted it eventually both times.