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Crafty from EE

Beany96
Skilled Contributor
Skilled Contributor

‎18-09-2021 11:28 AM

Anyone else a bit annoyed EE have lowered all plans for the iPhones yet, Customers already with them have to pay £87 for the same plan a new customer can get for £80, hardly seems fair.

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎18-09-2021 11:38 AM

@Beany96  They have come down in price,  The tariff I have is now cheaper all be £5 it’s still a price drop or was you expecting something dramatic in a price drop.  

 

 your second comment is to entice new customers.  And also EE are allowing a lot of customers to upgrade early to the iPhone 13 and have waved the earlier upgrade fee, I’ve seen people commenting they’ve saved £100 and one comment was about £500. 

 

so they are doing a good service for upgrading customers.    Does that sound fair to you.  

0 Helpful
Beany96
Skilled Contributor
Skilled Contributor
In response to Chris_B

‎18-09-2021 11:45 AM - edited ‎18-09-2021 11:47 AM

More people on anytime upgrade, where it was £86 last year and now it’s £80 but I’m only allowed to go to £87 a month  that’s a (168 pounds more over contract) seems harsh that they won’t allow me and others to have the cost of everyone else, when I’m giving them back a phone I could probably sell for £700plus 

0 Helpful
chrlsohara
Contributor
Contributor
In response to Beany96

‎18-09-2021 03:28 PM

I'm kind of in agreement. The rule for anytime upgrades of "must be higher or same price plan" is all fine and well, but when you sign up to a £70 plan, that becomes £71.38 after March, then go to upgrade, but now can't get the £70 plan on the website, you need to go for the £80 plan does feel a bit cheated.

0 Helpful
Enog82
Investigator
Investigator
In response to chrlsohara

‎23-09-2021 12:23 PM

Unfortunately, you agreed to the price of your plan and future increases when you signed your existing contract, it's not crafty from EE in the slightest.

Chris_B
Grand Master
Grand Master
In response to Enog82

‎23-09-2021 01:51 PM

The anytime time upgrade that is part of your contract has its own T&Cs of that contract although it is a anytime  upgrade contract it’s still a 24 month contract that you agreed to honour if you do not upgrade, if you choose to upgrade early then then the T&Cs of that will apply. Perhaps understanding what the Anytime upgrade tariff actually is probably the best course of action before you think I can have a new phone every year.  And you agree to the RPI/CPI increases when you took out that contract regardless of it being a Anytime upgrade contract.