why is it impossible to communicate with ee without a phone

[fehyjyhtnumy]

can't get sim to function in new phone, no online chat service etc. EE is proving useless again

[James_B]

Hi @fehyjyhtnumy,

Welcome to the EE Community. 🙂

Is your new phone an upgrade?

Did you purchase it direct from EE?

Are you using a pay as you go or pay monthly plan?

James