using older phone

[femart]

I have bought a new OPPO phone which is too cumbersome  and has far too many apps and procedures [ I am in my eighties] . I have realised that my original phone which is an ancient Sagem [ orange vintage] is more to my liking-- tough and tiny. In trying to re register the old phone as a new number I am told by a nice young lady called Zoe that  I need to 'unlock it'. what does that mean?

[Chris_B]

@femart   If that device wasn’t on EE it will need to be unlocked so it can work on the EE network.  Old phones where network locked so you couldn’t just put a different sim in them from a different network.      The person you spoke with should of explained this to you and helped you make the request to unlock it.  

[Leanne_T]

Hi @femart

Thanks for coming to the community. 

You can find full details on unlocking your phone in our Unlocking your EE mobile phone or device, article. 

Thanks 🙂

Leanne.

[XRaySpeX]

@femart : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG?