upgrades

[madzia2029]

Hi,

I upgraded my contract 22nd of May, and since that I  have only had the email confirming my order is being processed.
Already paid upfront cost and nothing happened since that. 
The phone shows as in stock and normally dispatched within 1 day. My ee account is still giving an option for an early upgrade and I've not had another text or email. How long does ee usually take to process orders and give updates? 

[Katie_B]

Good Afternoon @madzia2029. 

Thanks for ordering with us. 

Are you able to track your order using the online order tracker?

What phone did you order?

Katie 🙂

[madzia2029]

Hello

No I can not track.it online 

Each time when i tried only see that message 

Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE

[Katie_B]

Thanks for confirming @madzia2029. 

What phone did you order?

Please also provide colour and memory size. 

Katie.

[madzia2029]

I ordered 

Samsung Galaxy S20+ 5G - Good As New

128GB  cosmic  black

[Katie_B]

Hello @madzia2029. 

The device is showing in stock and available to order. 

I would recommend giving us a call so our customer care team can check the status of your order. 

Katie 🙂