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unsure if ive upgraded, had order number then nothing for 6 days,

paulbenjamin
Investigator
Investigator

‎03-09-2019 08:17 PM

upgraded online on the 28th. received usual confirmation and order number. tried tracking but says cant get that information. tried phoning twice and gave up. chat help constantly busy. when I log in keeps saying im ready for an upgrade so unsure as to wether ive upgraded or not

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎03-09-2019 08:19 PM

Hi @paulbenjamin 

 

For a definite answer you will need to call 150 and speak to CS. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
paulbenjamin
Investigator
Investigator
In response to Northerner

‎03-09-2019 08:24 PM

I would but they never answer and chat just says busy

0 Helpful
Katie_B
EE Community Support Team
In response to paulbenjamin

‎04-09-2019 09:00 AM

Good Morning @paulbenjamin. 

 

Thanks for upgrading with us. 

 

What phone and colour did you order? 

 

Was the handset in stock when you completed the order?

 

Speak soon, 

 

Katie 🙂

0 Helpful