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unlocking my phone

KarenS2
Investigator
Investigator

‎30-06-2021 10:48 AM

 the EE information just sends me round in circles it says, go to your my ee account, select unlock phone and follow the instructions . the only instructions i can find are go to your ee account select unlock phone and follow the instructions. what am i missing

 

0 Helpful
13 REPLIES 13
Joh72
Investigator
Investigator
In response to James_B

‎01-07-2021 10:39 AM

The phone I need to unlock doesn't have a sim anymore. My partner has it
and has a sim for Virgin media and just needed to get unlocked. Will have a
look am toying with ringing EE on my lunch. Thanks will have a look later
John
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Joh72

‎01-07-2021 01:13 PM

@Joh72 : The device doesn't need a SIM in it to use the unlocking form.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
KarenS2
Investigator
Investigator

‎30-07-2021 12:13 PM

i cancelled my account as i now live in spain. I rang the following day to unlock my second phone which I bought march 2020. Agent told me it would take ten days and she would email me an unlock code. It never happened. It is still not unlocked and I cant contact ee by phone on 0800 numbers from spain. Just spent an hour waiting for online help, lost the will to live. 

0 Helpful
Christopher_G
EE Community Support Team
In response to KarenS2

‎30-07-2021 02:13 PM - edited ‎30-07-2021 02:13 PM

Hi @KarenS2

 

What kind of phone is it that you've asked to be unlocked? Have you checked your spam/junk folder in case the email made its way there?

 

Chris

0 Helpful