Community Activity

Unable to access services abroad. EU and non EU

Hihas an issue earlier this year where I was unable to access services in Norway - tech support thought it was all solved im now in Egypt and unable to even send texts to 150. causing me big issues as 2FA texts not coming through. only option I can t...

Ukstripeu by Investigator
  • 129 Views
  • 16 replies
  • 0 Helpful

Spam switch - ‘on’

I took out a new contract, but opted out of the new “spam blocker” as I’d never really needed it. But since my new contract started I’m being inundated by spam calls and messages. Almost like someone knew I didn’t pay the extra charges Was this syst...

P5ymon by Investigator
  • 43 Views
  • 2 replies
  • 0 Helpful

Trying to return an unwanted SIM

I want to return a SIM that I am not going to use (long story, but very unhappy).  I was told to download the Contract Withdrawal Form.  To get to the form I need to enter the 1st and 3rd characters of my password.  I've never been given or set up a ...

Resolved! New Phone hasnt arrived

Im a new customer withh EE and I brought the new nothing 3 phone it was meant to arrive on the 21st July and it still hasn't arrived I called up the team and they said they would send another email but it hasn't come through i was wondering if anyon...

Rest of World Roaming

I am currently on a 2 year contract with EE. One of my Add Ons is a Roam Further Pass which says "Use your UK Data, unlimited minutes and unlimited texts while abroad in rest of world"I am struggling to find on the EE website what this actually means...

CC6518 by Visitor
  • 26 Views
  • 2 replies
  • 0 Helpful

Missing IPv6

I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?

Brian160 by Explorer
  • 124 Views
  • 13 replies
  • 1 Helpful

iPhone 16 plus back order

I ordered my new iPhone 16 plus over the phone on the 22nd July and there is no update, it’s also down as on back order but is available to get on the website? Can someone help me out I cannot be without a phone.  

Beok heating wifi thermostat controller

Hi Not sure if anyone can help! Just switched from BT router to a EE one.I have a Beok heating thermostat which I (eventually!) got connected to the app on my phone on the old BT router but can not get connected with the new EE one.I've set up the co...

Mouse71 by Explorer
  • 45 Views
  • 3 replies
  • 0 Helpful