sim contract

kate-88
Investigator
Investigator

‎04-07-2020 08:10 PM

Hello, i wrote on here a while ago about a phone contract upgrade but in the end i decided to get another sim only upgrade as my partner has bought me a phone as a surprise. I have already done the upgrade today and just waiting for my new sim etc but it says if i am only upgrading my plan i wont need a new sim. if this is the case, when will my new plan start? My original plan ends on the 11th, will it start from then or if i get a new sim do i have to just activate it?

 

Many thanks 

Kate

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎04-07-2020 08:37 PM

@kate-88   You new tariff will start should start within 24 hours as it’s only a change of contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team
In response to Chris_B

‎07-07-2020 10:52 AM

Morning @kate-88 

 

Thanks for posting on the community 🙂

 

Has your plan now changed for you?

 

You won't need a new SIM card if you have changed to a SIM Only plan, you can use your old SIM.

 

Thanks.

 

Leanne.

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