router down steaming speed

[stephen13204]

this  is to  inform you i a  losing my   down load speed  was 38  / 39mb   on my router  i have a  bt eng   coming thursday    its now at   35.27     i spoke to customer services  videos are slow and shopping slow to  also   i notices   smar hub management works well with mac  not windows edge i am  a coms eng  35 experance  i am concerned i get hold borad team weekends at times 

[XRaySpeX]

@stephen13204 : Welcome to EE's Home Broadband Forum.

You are not informing EE. This is a user discussion forum which can have no access to your specific account. Nor are you roaming with BB.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.