"How Satisfied were you with the Delivery of your SIM Card?" - It's not arrived

[rmp1889]

I got the text as per the subject from EE, but I've not got my SIM yet. All I've got so far is a DD confirmation letter. Can someone let me know what's going on? Has it been sent to the wrong place or something? I ordered Sunday if that helps.

[Leanne_T]

Hi @rmp1889 

Thanks for coming to the community.

SIM orders will arrive within 2-5 working days.

If you would like to check the address, please get in touch with our Mobile Care team they will check this for you.

Leanne 🙂

[rmp1889]

Today is the 5th working day and nothing. Do I need to call up, and get charged by my provider for what is likely EE's mistake? Do they think because I have my old sim that they had already sent it? They claimed it was dispatched 28th June. I don't really understand why there's no tracking for a company like EE - it's pathetic. I know this isn't your fault, but it's incredibly aggravating how the service has managed to be terrible before I've even joined properly. Especially after seeing these 2:

https://community.ee.co.uk/t5/SIM-cards/Still-waiting-for-a-SIM-I-ordered-in-June/td-p/927896

https://community.ee.co.uk/t5/SIM-cards/Lost-delivery-poor-EE-service/td-p/927886

[Leanne_T]

Hi @rmp1889

Thanks for coming back to me.

I have sent you a private message for some extra details.

If you can take a look and get back to me 🙂

Leanne.