The EE Community

Day 2 of trying to get an answer... any answer...

Hi,This is the second day I have been trying to find out what is going on in our Area (a small village in North Yorkshire, just outside Middlesbrough) - as of around 11am yesterday (06/05) the EE signal is down to zero, if outdoors you get a bit of m...

Text message requesting to update network settings - now have no service

I received a text message from EE saying Great News! We've updated some of your network settings, please restart your phone to make sure it's up to date.Having done so I now have no EE service on my phone.Can anyone help

Received EE txt of network upgraded & reboot phone. What upgraded ?

Hi,I received EE txt this morning. Saying.‘Great News,we’ve upgraded some network setting reboot phone. Does anyone know what is upgraded ?thanks

Outrages roaming charges dialing 222 on Full Works plan

I recently signed up for a Full Works plan with unlimited international roaming in Zone 1 areas, which include the US where I am currently located. I chose this plan after a protracted online chat with an agent who advised me what to select to fit my...

EETV Web Player stuck loading on sons PC

Hello there, my son has had an issue on his EETV Web player app. He clicks live TV and gets a constant black loading circle on the WEB player application. This has been an issue for well over a month now and fresh installs and removing known devices ...

Is the Mobiwire Verda discontinued or just out of stock? When will it return?

Wanted to buy one but it sold out a few days ago and vanished from the PAYG section of the site, the sim free one is still up.https://ee.co.uk/products/mobiwire-verda-sim-freeIs it discontinued or just out of stock? When will it be available to buy a...

"EE Perks" discount code not being accepted?

Hi,I am trying to get a new SIM only contract with an EE Perks discount code (via my work). However none of the SIM only plans accept it! It just says:Code entered is not applicable with this data plan. Please beware that certain codes aren't applica...

MOBILE DATA ERROR

PAYG PHONE, IPHONE 5S, VERSION 12.5.7  SHOWING NO SERVICE, CANT MAKE OR RECEIVE CALLS OR EVEN TEXTXAND GET THIS ERROR MESSAGEmobile data upload failed, your iphone cannot make and receive calls or access mobile data until it has been updatedWON.T UPD...

Hi my mobile bill was due on the 1st may can i pay it on the 8th please

Speed test

Hi I’ve contacted EE customer service because my Mobile data is very slow so they asked me to do speed test 3 times within 72 hours which I’ve done it before and they asked me to do it again. I find that they are useless and don’t know what they are ...