product not working

razzza
Explorer

‎25-06-2021 09:59 PM

hi i have a little white mobile broadband box but its not working any suggestions 

 

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎25-06-2021 10:10 PM

@razzza : In what way is it not working? What lights show?

 

Have you looked in its GUI at http://192.168.1.1 to see its connection status?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
razzza
Explorer
In response to XRaySpeX

‎25-06-2021 10:46 PM

no internet is being sent 

and all the lights are on all the time 

tried pressing reset and it does nothing 

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Leanne_T
EE Community Support Team
In response to razzza

‎26-06-2021 07:52 AM

Hi @razzza

 

Welcome to the community. 

 

Is the WiFi device using a pay as you go or pay monthly SIM card? 

 

Do we have any problems showing for your area on the Coverage and Network Status Checker? If you enter the postcode and select 'Check Network'

 

Thanks 🙂

 

Leanne.

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