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possible repair

neilandrew1979
Contributor
Contributor

‎05-04-2021 08:07 PM

Hi my google pixel 3a is going in for repair tomorrow and i was told this phone has been decommissioned and EE have only a few parts still available.If it is not possible to fix would would be the likely outcome?

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎05-04-2021 08:14 PM - edited ‎05-04-2021 08:15 PM

@neilandrew1979   You’ll have to wait and see. Is this an insurance claim through EE ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
neilandrew1979
Contributor
Contributor
In response to Chris_B

‎05-04-2021 08:31 PM

No s..t sherlock
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to neilandrew1979

‎05-04-2021 08:32 PM - edited ‎05-04-2021 08:34 PM

@neilandrew1979   Then why ask ???  

it’s not for public forum to say what might happen or be offered if parts are not available.  But seeing as the device isn’t over 2 years old yet from release date I find it really poor if parts are not available. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
neilandrew1979
Contributor
Contributor
In response to Chris_B

‎05-04-2021 08:45 PM

Because i thought i would receive a competent response!!
0 Helpful
Christopher_G
EE Community Support Team
In response to neilandrew1979

‎06-04-2021 08:49 AM - edited ‎06-04-2021 08:49 AM

Hi @neilandrew1979

 

The repair company will be in touch with your options if they're not able to repair. Let us know the outcome when you hear from them.


Chris

0 Helpful